Shipping policy

Shipping Policy

Welcome to Lostwithiel Antiques. We take great care in packaging and shipping every item to ensure it arrives safely and securely.

Processing Times

Orders are typically processed within 1–3 business days after payment has been received. Larger, fragile, or specialist antique items may require additional preparation time.

Customers will receive confirmation once their order has been dispatched.

UK Shipping

We offer shipping throughout the United Kingdom using trusted courier services and specialist delivery partners where required.

Shipping costs are calculated at checkout based on the size, weight, and destination of the item.

For oversized, heavy, or particularly delicate antiques, we may contact you separately to arrange a custom delivery quote.

International Shipping

We are happy to ship selected items internationally. Please contact us before purchasing large or fragile items so we can provide an accurate shipping quote and discuss suitable delivery options.

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Delivery Times

Estimated delivery times may vary depending on the item and destination:

•⁠  ⁠UK Standard Delivery: 2–7 business days
•⁠  ⁠International Delivery: 7–21 business days

Please note that delivery times are estimates and may occasionally be affected by courier delays outside our control.

Packaging

All items are carefully packaged to help ensure safe arrival. Fragile and antique items are wrapped and protected using suitable materials and methods appropriate for their age and condition.

Tracking

Tracking information will be provided where available once your order has been dispatched.

Damaged Deliveries

If your item arrives damaged, please contact us within 48 hours of delivery with photographs of the item and packaging so we can assist you as quickly as possible.

Incorrect Address Information

Please ensure your shipping address is correct before completing your order. We cannot be responsible for delays or losses caused by incorrect address details provided at checkout.

Collection in Person

Collection may be available on selected items by prior arrangement. Please contact us before purchase if you would like to organise collection.

Contact Us

If you have any questions regarding shipping, delivery, or special arrangements, please contact us and we will be happy to help.